Refund policy

Returns

Damaged Items / Incorrect Item Received

If an item has been received with damage or has arrived damaged upon receipt, we must be made aware of this within 7 days of receipt of the parcel. All reports must be sent to order@jazzygarms.com and must include sufficient images of the product(s) affected for our records so we can then discuss next steps efficiently.

If the damaged or faulty piece qualifies for partial refund / exchange / refund etc the items must be returned to us in the same condition as received, and must be unworn, undamaged, unscented and still tagged.

Please keep in mind that as each item is handmade, the pieces are subject to minor imperfections (loose threads, slight print changes etc).

Any items that have undergone a machine wash, tumble dry or hot-water wash will not be considered, nor will any items that have surpassed the 7-day post-receipt period.

In addition to this, any items returned to us that do not include proof of purchase, nor an initial email to us at order@jazzygarms.com , will not be accepted for an exchange / refund.

 

Incorrect Item Received

If an item has been received in error, please let us know immediately at order@jazzygarms.com so we can rectify the situation as soon as possible. We will require the item to be returned to us in the same condition as received (must be unworn, undamaged, unscented and still tagged) and proof of return postage must be emailed to us so we can refund the return postage accordingly (any return postage value up to the value of £5). 

Please ensure all return parcels are marked as a “Return” at your local postal branch so that UK Customs can deliver the parcel to us.

 

Made to Order


All items that are not listed as “Ready To Ship” are made-to-order on site here at Jazzy Garms to support our ethical focus on minimising waste.

If there is a sizing issue, we are able to offer free alterations or size exchanges within 14 days of the order having been received. The items must be unworn, undamaged, unscented and still tagged and customers must check their local postage rates to ensure they are happy to cover return postage.

As each made-to-order piece takes significant time and resources to be produced, as well as being made specifically for the order, we do not accept returns on these pieces. Please ensure you understand the terms before purchasing.

If an item has been worn / damaged / washed etc, we reserve the right to refuse the exchange or return.

Please email us at order@jazzygarms.co.uk to see if your order is eligible.

 

Ready to Ship

If an item contains “Ready to Ship” in its title, this means the piece is from our pre-made stock and we are able to consider both returns and exchanges on them, so long as the following requirements are met: items must be unworn, undamaged, unscented and still tagged and customers must check their local postage rates to ensure they are happy to cover return postage. The item must also have been shipped back to us within 14 days of receipt in order for a refund or exchange to be processed.

 If an item has been worn / damaged / washed etc, we reserve the right to refuse the exchange or return.

Please email us at order@jazzygarms.co.uk to see if your order is eligible.

 

Made-to-Measure

Any orders that include Custom Sizing measurements are classed as made-to-measure pieces. If the measurements you have provided us with turn out to be incorrect, we may still be able to alter the item for you (e.g. if it involves taking the item in as we cannot “add” fabric in order to make the piece larger in size) but there will be a charge for the production time that will be dependent on how extensive the alterations are; this charge may range from £5-£15 and we will not be able to start the alteration until payment has been received.

We will need to be made aware of any required alterations within 14 days of the order having been received.

Please note, we cannot offer any exchanges or returns on made-to-measure items as they have been created to fit your specific requirements and therefore cannot be used elsewhere; please triple check any measurements you have provided us with to avoid disappointment.

 

Sale items or Gift Cards

Unfortunately, we are unable to process returns on any gift cards or sale / sample sale items purchased.

 

Refunds (Once confirmed via email)

If your item / order has met all the aforementioned requirements and qualified for a refund, and you have had this confirmed by us via email, we will issue the refund as soon as the piece makes its way back to us. Depending on your bank, refunds usually take between 3-5 working days to be processed and will be sent to your original payment method. Please remember it can take some time for your bank or credit card company to process this and if the 3-5 working day timescale is surpassed, you will need to contact the banking organisation directly to chase receipt of the refund.