Made to order
If there is a sizing issue: we offer free alterations/sizing exchanges in under 14 days of reception. The items will need to be unworn, buyer pays return postage. As each made-to-order item takes an enormous amount of time and resources, and that each item is made specifically for each customer we do not accept returns. Please ensure that you are aware of this before purchase.
Ready to ship
If an item is Ready To Ship (therefore premade), we can accept a return. The item must be from our Ready To Ship section with “Ready To Ship” in the title, as well as unworn with tags on to be eligible. We must also receive the parcel within 14 days to be able to process the refund.
If an item has been worn/damaged, we reserve the right to refuse the exchange/return.
Please email us to arrange an exchange/return if your order is eligible!
If you have provided custom measurements and they are incorrect – we can still alter the item for you but we will need to charge for our time depending on how extensive the alterations are (£5-15). We cannot offer any exchanges or returns on custom made-to-measure pieces. Please ensure that you have entered your correct measurements before ordering to prevent any issues!
If an item is damaged or faulty, please contact us within 14 days and we will accept a return in this case. Please bear in mind that as we hand-make each item ourselves, the pieces are subject to minor imperfections (loose threads, print imperfections, etc..).
To be eligible for an exchange/return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at email@example.com. If your exchange is accepted, instructions on how and where to send your package. Items sent back to us without first requesting an exchange/return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds (If item damaged/faulty/incorrect)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.