HANDMADE items are shipped tracked/signed for via Royal Mail and we do not claim responsibility for lost packages, as this would need to be taken up with the carrier, especially if a tracked item has been marked as successfully delivered.
We will ship the item ONLY once payment has been confirmed.
If an item is handmade it is made to order. Please make sure that you are aware of our current made to order time (10-28 working days as of 28/02/21). Working days do not include weekends.
If you need an item urgently, it can be prioritised up to a week’s notice for an extra £10 – if you would like this service please contact us via email or instagram.
By purchasing through us, you agree that you acknowledge our turnaround time and that depending on how busy we are it can be a few days longer.
Please do not contact us for an order update if the current turnaround time estimate has not passed, otherwise this slows us down.
Made-to-measure/custom sizing orders:
If you are wanting a made-to-measure size, please ONLY include: bust, waist, hip and inseam (crotch to ankle) measurements - please only provide your height if you are ordering a jumpsuit/unitard.
Also, please bear in mind that there is a £4 charge for custom sizing and that the order will take longer to make if there is a note attached. Orders with notes attached are made after all of the regular orders have been completed, so please expect a longer turnaround time.
I cannot guarantee shipping times, if the item has not arrived after 12 working days for UK and 20 for Europe after you have received a dispatch notification, please contact me at firstname.lastname@example.org and I will contact the shipping company to locate the parcel.
We have basic tracking for most of our parcels (mostly just recorded delivery), the status being available on request.
Please ensure you have selected the correct shipping option and destination.
Untracked shipping – if you have selected the untracked shipping option, please bear in mind that we are not liable if the parcel is lost or delayed. 99% of our international parcels are successfully delivered but please be aware that there is always a risk.
Tracked & Signed For – once you order has been made and shipped we will have a tracking number available for your parcel on request. Tracked & Signed for parcels are covered in the event of loss and tend to be delivered quicker than untracked parcels.
We are not liable for import fees/tax when ordering from outside the UK, this will need to be arranged with your country’s carrier.
Orders cannot be cancelled once they have begun being processed.
If there is a sizing issue: we offer free alterations/sizing exchanges in under 14 days of reception. The items will need to be unworn, buyer pays return postage. As each item takes an enormous amount of time and resources, and that each item is made specifically for each customer we do not accept returns. Please ensure that you are aware of this before purchase.
If you have provided custom measurements and they are incorrect – the item is non refundable. We can still alter the item for you if it is too big (we cannot alter an item to be larger), but we will need to charge for our time depending on how extensive the alterations are (£5-15).
Reflective items: when buying from our “Rainbow Reflective” range, you acknowledge that the fabric is not constitutively “lit up” and needs white light to become rainbow. Any bright white light or phone camera with flash will work. A refund will not be issued if you were not aware of the material’s technology.
As each piece is lovingly handmade they need to be treated as such! Our reflective fabric is made by printing the reflective ink “on” the fabric as opposed to “in”. This means that it is slightly more fragile than other fabrics. The pattern may come off with repeated friction so please be careful when wearing - that's why our range is for statement/festival wear as opposed to casual wear. Please check our Jazzy X Mellow range for more casual/hardwearing pieces.
To wash the items: please handwash each piece. If you cannot handwash, turn the item inside-out and put on a gentle cold wash. But please bear in mind that we do not take any responsibility for damage if you have machine-washed. Also, no tumble dryers!
Please contact us if the item is damaged or faulty – a return or partial refund will be accepted in this case.
Our garms are carefully handmade with love for you and need to be treated as such!
Please only hand wash/cold wash your pieces (especially reflective) inside out.
The reflective fabric we use is fragile as the ink is printed on the fabric so if you are too rough with it it may rub off. However, we do ensure that the fabric we buy is of the best quality available so if you handle with care it should last you a long time.